Customer Service

Frequently Asked Questions

Opened product will remain effective for 12 months. Unopened product will remain effective for 3 years.

Opened product will remain effective for 12 months. Unopened product will remain effective for 3 years.

No. We have conducted rigorous clinical testing, however never on animals.

When should I use the Multimodal Defender? Should I use it in the morning or night?

The Multimodal Defender is designed to be used in the morning as a protective SPF product and at night as a facial treatment. For accelerated skin improvement, use it twice a day, in the morning and night. For full sun protection, re-apply every two hours. If you are prone to oily skin, use it strictly in the morning, unaccompanied by a moisturizer.


How does using the Multimodal Defender with the Resurfacing Compound bring added benefit?

The Multimodal Defender Broad Spectrum SPF 30 has been clinically shown to diminish the appearance of unresolved hyperpigmentation when used alone—and yield enhanced visible results when used with the Resurfacing Compound. While the Resurfacing Compound helps remove dull, dead skin and reduce the appearance of pores at the surface, the Multimodal Defender Broad Spectrum SPF 30 aids in preventing adverse melanin expression in the lower levels of the skin, before discoloration manifests. The use of these two heroes together for a full skin cycle yields optimal anti-aging and anti-hyperpigmentation results.


Can I use the product while pregnant or nursing?

All U Beauty products are EU compliant, fragrance-free and have been dermatologically tested to be suitable for all skin types. You can use the Multimodal Defender while pregnant or nursing.

Can I use this product with other skincare?

Yes. The Multimodal Defender is designed to be used in conjunction with the Resurfacing Compound, and can be used atop The SUPER Hydrator.


Is it normal to see a white or blue-ish residue at first?

Yes, you might notice a tint prior to fully rubbing it in. Make sure the product is fully massaged: Upon application, the formula warms to skin temperature and within a few seconds it absorbs, leaving a soft, illuminated radiance.


Are your products safe to use around the eyes?

Yes, our products are safe to use around the eyes. However, we advise avoiding getting product directly into the eyes.


How long will the product last me?

It should last 6 weeks, if used as directed.


Are your products tested on animals?

No. We have conducted rigorous clinical testing; however, we never test on animals.


What is the shelf life of the product?

Opened product will remain effective for 12 months. Unopened product will remain effective for three years.


Can you tell me about the texture of the Multimodal Defender?

The consistency of the Multimodal Defender is naturally rich and buttery—so buttery, in fact, that it comes with a spoon for optimal application. Thanks to its targeted blend of ingredients, it’s designed to have a thick, almost solid texture as it comes out of the jar. Once massaged, it transforms, heating to your body temperature and melting into a creamy, non-migrating balm. It then releases a potentially cooling effect, as it's fully absorbed into the skin and blended into your complexion.

This unique texture accounts for how it appears in the jar, which is completely normal. It also makes it ideal for both allover and spot treatment (be more generous for day and opt for a thinner coat to treat dark spots), so you can easily measure exactly how much you’re applying.

We strive to make fine quality skin care formulated with the highest-quality ingredients for all skin types and tones. However, if for any reason you are not fully satisfied, return your item within 60 days of purchase for a refund.

We know the holidays can be a stressful time. So here’s our shipping cheat sheet so you don’t miss a beat when it comes to placing your orders.


How soon will my order ship?

We process orders Monday-Friday, and with same-day shipping before 12:30pm EST. If the order is placed after 12:30pm EST, it will not be processed and shipped until the next day. Orders placed after 12:30pm EST on Friday will not be processed until the following Monday morning.


For US Orders

What are my options for shipping?

We’re offering free standard shipping in the US through December 20, via USPS Priority Mail. Or if you’re in a rush, you can choose UPS Next Day Air.


What are the guidelines to help ensure my order arrives on time (and before Christmas Day)?

USPS Priority Mail Last-Recommended Shipping Dates
December 16 for estimated arrival on December 23
December 17 for estimated arrival on December 24

UPS Next Day Air Last-Recommended Shipping Dates
December 22 for estimated arrival on December 23
December 23 for estimated arrival on December 24

Keep in mind, dates aren’t guaranteed and dependent on carriers. If you’re in a rush, we recommend ordering on the early side, just to be safe.

 

For Canada Orders


What are my options for shipping?

We offer USPS Priority Mail for international orders. Or if you’re in a rush, you can choose UPS Worldwide Express Saver.

What are the guidelines to help ensure my order arrives on time (and before Christmas Day)?

USPS Priority Mail Last-Recommended Shipping Dates
December 4 for estimated arrival on December 23
December 5 for estimated arrival on December 24

UPS Worldwide Express Saver Last-Recommended Shipping Dates
December 22 for estimated arrival on December 23
December 23 for estimated arrival on December 24

Keep in mind, dates aren’t guaranteed and dependent on carriers. If you’re in a rush, we recommend ordering on the early side, just to be safe.