Customer Service

Questions, comments, concerns? Ask away—we’re here to help!
Can I use U Beauty Resurfacing Compound morning and night?
Yes. We recommend using it morning and night.
Can I use the product while I'm pregnant or nursing?
All U Beauty products are EU compliant, fragrance-free, and have been dermatologically tested to be suitable for all skin types. The Resurfacing Compound and The SCULPT Arm Compound contain retinol. If you are pregnant or nursing, consult your doctor before use.
Can I use this product with other skincare?
Yes. We recommend using it on clean, dry skin. Follow the Resurfacing Compound with your favorite moisturizer and SPF for daytime.
I'm having some irritation after using the Resurfacing Compound the first few days. What should I do?
Irritation is rare with the Resurfacing Compound, but it typically resolves within two weeks. Reduce daily usage to evening-only until your skin acclimates. And: always be sure to protect your skin with an SPF (like the Multimodal Defender) when you go outside while using this product.
Is it normal for the product to pill on my skin?
U Beauty Resurfacing Compound is a dynamic, multifunctioning formula engineered differently from other products. Its texture is not only the basis for its functionality but also may provide a sensorial tightening effect unique to this new type of skincare. This action is critical to the Compound’s ability to gently yet rapidly brighten, smooth, and soften the skin’s appearance. Pilling may occur if too much compound is applied and isn’t fully massaged into the skin or if applied after an oily cleanser. The Resurfacing Compound should be the first layer on your dry skin after cleansing.
Is it normal for the compound to change color?
The compound contains natural ingredients that inherently vary in color and can tint the compound. A yellow or orange hue is normal. For best results, store your product in a cool, dry place.
Are your products safe to use around the eyes?
Yes, our products are safe to use around the eyes.
How long will the product last me?
The 15 ml size should last two weeks; the 30 ml should last four weeks; and the 50 ml size should last about six weeks when used as directed.
Can a man use the Resurfacing Compound after shaving his face?
It is safe to use after shaving; however, if you are experiencing irritation, wait several minutes before applying the Compound post-shave.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What is the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
What really makes The SUPER Hydrator so super?
The SUPER Hydrator features U Beauty’s original patent-pending SIREN Capsule Technology in addition to the HYDRA-SIREN Capsule. The HYDRA-SIREN is loaded with long-chain hyaluronic acid and antioxidants. Via this innovative delivery technology, moisture is able to penetrate more deeply into the skin than ever before.
Does The SUPER contain any other active ingredients?
Yes! The SUPER is also formulated with U Beauty’s signature SIREN Capsule, which contains stabilized Vitamin C + E, peptides, antioxidants, and AHAs.
What else should I know about the formula?
Two things! One, it contains a combination of five unique hyaluronic acid chains to hydrate at different layers of the skin and replenish moisture from the inside-out. And two, The SUPER’s nourishing base contains purified oat extract, shea butter, avocado oil, grapeseed oil, squalane, and organic argan oil.
Does The SUPER contain retinol?
No. The SIREN Capsules in The SUPER exclude any form of retinol. But not to worry: your skin gets all the retinol it needs via the SIREN Capsules in the Resurfacing Compound!
How long will the product last me?
The 15 ml size should last two weeks and the 50 ml should last six weeks, when used as directed.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What is the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
What is unique about the skin of the arms?
Just as the under-eye area is unique from the rest of the face, the arms are unique from other areas of the body. Arm skin has very few sebaceous glands. This means it’s highly susceptible to dehydration. And because of its relatively low oil content, arm skin has a tendency to develop a loose or crepey appearance—regardless of one’s age or size. Furthermore, the arms’ delicate composition makes it one of the first areas of the body to show signs of aging.
Who is The SCULPT for?
Everyone who wants to improve the texture of skin on areas of their body! The SCULPT is expressly designed to tighten the look of crepey, loose skin around your arms, but it may also be used to improve the appearance of loose or crepe-y skin on your neck, hands, décolletage–anywhere you’d like to experience firmer-looking skin.
What exactly does The SCULPT do?
Powered by dual SIREN Technology—including the SCULPT-SIREN—The SCULPT helps to reduce the look of fluid accumulation and optimizes collagen synthesis. In our clinical trials, those who combined The SCULPT with daily exercise realized over double the results in visible toning versus groups who only exercised or used the product alone. The result: Skin gets cued to look “tightened up” and build upon itself each time you use it. Overall, skin is less subject to the effects of gravity and more resilient in its ability to address the visible signs of damage, loose skin, and crepiness.
How to use The SCULPT?
The SCULPT may be used in the morning, evening, and especially when you plan to go sleeveless. Once applied, let dry and apply your favorite moisturizer on top. If you’ll be out in direct sunlight, we recommend adding sunscreen. Use any excess SCULPT left on your hands on your neck, décolletage, and the back of your hands.
How does The SCULPT use free radicals to its advantage to cause a visible toning effect in the skin?
The SIREN Capsules in The SCULPT Arm Compound are designed to target areas of inflammation, extreme dryness, and crepeyness by inhibiting oxidation and reducing the accumulation of excess skin. Additionally, the Capsules’ active ingredients promote skin cell rejuvenation. In clinical trials, volunteers showed 100% stronger visible toning results on the arms than with exercise alone. Similarly, those who combined The SCULPT with daily exercise realized over double the results in visible toning versus groups who only exercised or used the product alone.
How long will the product last me?
It will last you 30 to 60 days, depending on where and how often you use it (whether once or twice a day).
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What is the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
When should I use the Multimodal Defender? Should I use it in the morning or night?
The Multimodal Defender is designed to be used in the morning as a protective SPF product and at night as a facial treatment. For accelerated skin improvement, use it twice a day, in the morning and night. For full sun protection, re-apply every two hours. If you are prone to oily skin, use it strictly in the morning, unaccompanied by a moisturizer.
How does using the Multimodal Defender with the Resurfacing Compound bring added benefit?
The Multimodal Defender Broad Spectrum SPF 30 has been clinically shown to diminish the appearance of unresolved hyperpigmentation when used alone—and yield enhanced visible results when used with the Resurfacing Compound. While the Resurfacing Compound helps remove dull, dead skin and reduce the appearance of pores at the surface, the Multimodal Defender Broad Spectrum SPF 30 aids in preventing adverse melanin expression in the lower levels of the skin, before discoloration manifests. The use of these two heroes together for a full skin cycle yields optimal anti-aging and anti-hyperpigmentation results.
Can you tell me about the texture of the Multimodal Defender?
The consistency of the Multimodal Defender is naturally rich and buttery—so buttery, in fact, that it comes with a spoon for optimal application. Thanks to its targeted blend of ingredients, it’s designed to have a thick, almost solid texture as it comes out of the jar. Once massaged, it transforms, heating to your body temperature and melting into a creamy, non-migrating balm. It then releases a potentially cooling effect, as it's fully absorbed into the skin and blended into your complexion. This unique texture accounts for how it appears in the jar, which is completely normal. It also makes it ideal for both allover and spot treatment (be more generous for day and opt for a thinner coat to treat dark spots), so you can easily measure exactly how much you’re applying.
Can I use the product while pregnant or nursing?
All U Beauty products are EU compliant, fragrance-free, and have been dermatologically tested to be suitable for all skin types. You can use the Multimodal Defender while pregnant or nursing.
Can I use this product with other skincare?
Yes. The Multimodal Defender is designed to be used in conjunction with the Resurfacing Compound, and can be used atop The SUPER Hydrator.
Is it normal to see a white or blue-ish residue at first?
Yes, you might notice a tint prior to fully rubbing it in. Make sure the product is fully massaged: Upon application, the formula warms to skin temperature and within a few seconds it absorbs, leaving a soft, illuminated radiance.
Are your products safe to use around the eyes?
Yes, our products are safe to use around the eyes. However, we advise avoiding getting product directly into the eyes.
How long will the product last me?
It should last six weeks, if used as directed.
Are your products tested on animals?
No. We have conducted rigorous clinical testing; however, we never test on animals.
What is the shelf life of the product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
Is the formula meant to be rinsed off?
No. It’s designed as an overnight treatment that you leave on until you wake up in the morning, and then just go about your normal skincare routine.
Can I wear makeup over The BARRIER?
For best results. use The BARRIER at night and don’t add anything, including face makeup, on top of it.
Is the formula vegan?
It contains marine ingredients upcycled from fish farms. While it’s not vegan, no animals are harmed in formulating The BARRIER—and none ever will be.
How long does it take to see the other, more dramatic benefits?
After four weeks, long-lasting results are visibly realized: Plumping effects and volume are delivered where needed for natural-looking lip enhancement.
How often should I apply The PLASMA?
You can use The PLASMA as frequently as you like, but we recommend two times a day to help guarantee results in four weeks.
How long will one tube last me?
It depends how often you apply, and reapply! It will last you six weeks when applied twice a day.
How do I use the dual applicator?
First, a smooth-glide, stainless steel removable tip dispenses a comfortable, even layer onto lips. Then the precision-tip applicator offers targeted use for vertical lines around the mouth.

For use with the metal tip, do not twist. Simply pull the cap forward to remove. To remove the metal tip, twist the cap and applicator simultaneously. Replace metal tip and cap to store.
What forms of payment do you accept?
We accept Visa, Master Card, American Express, Discover, PayPal, and Apple Pay.
Can I cancel or change my order?
You may be able to cancel or change your order for a brief period after you’ve completed your purchase. Simply email us at info@ubeauty.com during our normal business hours: Monday–Friday, 9am–5pm EST (with the exception of holidays). Otherwise, we can always help you return any item.
Is your website secure?
To help ensure that your shopping experience is secure, we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.
Where do you ship?
We ship to the U.S. (including Alaska, Hawaii and Puerto Rico). We also ship to Canada. You will be responsible for taxes and duties (if applicable) and will be notified of those by the postal service once your package crosses the border.
How long will it take to get my order?
Orders are processed Monday through Friday. Orders with standard shipping for the US should arrive within 5–7 days of ordering. For standard shipping to Canada, please allow 7–16 days for orders to arrive. All orders placed after 12:30pm EST will be processed for shipment the following business day.
What shipping carriers do you use?
We ship USPS Priority Mail for our standard U.S. shipping and USPS First Class for Canada. If you desire faster delivery you can select expedited shipping via UPS (for an additional charge) during checkout.
Can I return my product?
We strive to make fine quality skin care formulated with the highest-quality ingredients for all skin types and tones. However, if for any reason you are not fully satisfied, return your item within 60 days of purchase for a refund of the purchase price. Shipping charges are not refundable.
How do I create an account?
Enter your information on our Register Account page. A verification email will be sent to the address you provided.
How do I update my address?
Log into your account and look for the Edit Addresses link. From there you add, edit or delete addresses from your account.
How do I unsubscribe from your mailing list?
You may “opt out” or unsubscribe from our newsletters and non-transactional related emails and disclosures to third parties for promotional purposes by following the unsubscribe instructions in any email you receive from us or by sending an email to info@ubeauty.com.
Any questions?
You can contact us through our contact page! We will be happy to assist you.

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