Customer Service

What results can I expect?
Third-party clinical studies show rough, flaky skin is ameliorated, skin is instantly softened, and after 30 days of consistent continued use, stubborn bumps that build up as a result of keratin blocks and clogged pores are visibly exfoliated, dissolved, and smoothed away.
When should I apply the Resurfacing Body Compound?
You can apply it in either the evening or morning, to clean, dry skin, focusing on rough, dry patches and bumpy areas. Most people prefer to apply it at night; if you’re using it during the day, be sure to add an SPF.
What’s the best way to layer the body heroes?
Think of the Resurfacing Body Compound as your foundation, applied once a day. Next, The SCULPT, focusing on areas you want visibly tightened, like arms, neck, and chest. Always top your Compounds with The SUPER Body to seal them in and hydrate for up to 48 hours.
How quickly will I see results?
Third party clinical tests show most see visibly smoothed, softened, and polished skin right after application, and after 30 days of consistent daily use, most notice a visible reduction in wrinkle depth, clogged pores, and bumps that build up as a result of keratin blocks for dramatically improved-looking skin texture.
How long will the product last me?
It really depends how much you apply it with every use, but one bottle should last 4-6 weeks.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What’s the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
Is the size of the bottle indicative of the volume inside?
Each bottle contains two chambers: a protective outer chamber and an inner airless pump system. Airless pump systems are superior because they help maintain product purity, prevent oxidation, increase longevity, and ensure that nearly all product is dispensed from the bottle. The volume of the product is as accurately stated on the packaging. All products meet regulatory requirements.
Can I use U Beauty Resurfacing Compound morning and night?
Yes. We recommend using it morning and night.
Can I use the product while I'm pregnant or nursing?
All U Beauty products are EU compliant, fragrance-free, and have been dermatologically tested to be suitable for all skin types. The Resurfacing Compound and The SCULPT Arm Compound contain retinol. If you are pregnant or nursing, consult your doctor before use.
Can I use this product with other skincare?
Yes. We recommend using it on clean, dry skin. Follow the Resurfacing Compound with your favorite moisturizer and SPF for daytime.
I'm having some irritation after using the Resurfacing Compound the first few days. What should I do?
Irritation is rare with the Resurfacing Compound, but it typically resolves within two weeks. Reduce daily usage to evening-only until your skin acclimates. And: always be sure to protect your skin with an SPF (like the Multimodal Defender) when you go outside while using this product.
Is it normal for the product to pill on my skin?
U Beauty Resurfacing Compound is a dynamic, multifunctioning formula engineered differently from other products. Its texture is not only the basis for its functionality but also may provide a sensorial tightening effect unique to this new type of skincare. This action is critical to the Compound’s ability to gently yet rapidly brighten, smooth, and soften the skin’s appearance. Pilling may occur if too much compound is applied and isn’t fully massaged into the skin or if applied after an oily cleanser. The Resurfacing Compound should be the first layer on your dry skin after cleansing.
Is it normal for the compound to change color?
The compound contains natural ingredients that inherently vary in color and can tint the compound. Clear, yellow, orange and amber are all normal colors for the Resurfacing Compound to have. For best results, store your product in a cool, dry place.
Are your products safe to use around the eyes?
Yes, our products are safe to use around the eyes.
How long will the product last me?
The 15 ml size should last two weeks; the 30 ml should last four weeks; and the 50 ml size should last about six weeks when used as directed.
Can a man use the Resurfacing Compound after shaving his face?
It is safe to use after shaving; however, if you are experiencing irritation, wait several minutes before applying the Compound post-shave.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What is the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
Is the size of the bottle indicative of the volume inside?
Each bottle contains two chambers: a protective outer chamber and an inner airless pump system. Airless pump systems are superior because they help maintain product purity, prevent oxidation, increase longevity, and ensure that nearly all product is dispensed from the bottle. The volume of the product is as accurately stated on the packaging. All products meet regulatory requirements.
Should I do a patch test before using the Resurfacing Flash Peel for the first time?
A patch test is recommended, especially if you have sensitive skin. Apply a small amount of product to the forearm, face, or neck area to confirm compatibility.
Can I use the Resurfacing Flash Peel if I have sensitive skin?
Yes, but we recommend you proceed with caution. In the case of sensitive skin, minimize skin contact time during initial application, use for fewer minutes, and build up to longer contact time with later applications.
Is it normal to feel a slight tingling sensation?
It’s normal to feel a mild tingle upon application—that means it’s working!
How long should I leave it on for?
For first time usage we recommend leaving on for 5 minutes. With continued use it can be applied for up to 20 minutes.
Should I use it along with the Resurfacing Compound?
No, use it in place of the Resurfacing Compound once a week.
Does the Resurfacing Flash Peel contain retinol?
Yes, it contains Retinyl Palmitate retonyl palmitate, so if you're pregnant or nursing, you should consult your doctor before use
Can I go out in the sun after using it?
Always wear SPF, like the Multimodal Defender Balm SPF 30, when using this product. The Resurfacing Flash Peel contains an alpha hydroxy acid (AHA) and a beta hydroxy acid (BHA) that may increase your skin's sensitivity to the sun and particularly the possibility of sunburn. Use sunscreen, wear protective clothing, and limit sun exposure while using this product and for a week afterward.
Which cleanser should I use with Resurfacing Flash Peel?
Avoid the use of exfoliating cleansers during use. That's because the Resurfacing Flash Peel gently exfoliates your skin, while avoiding dehydration and stress to the skin's essential moisture barrier. So you get the exfoliation you need, along with recuperative benefits. For best results use The MANTLE Conditioning Wash for ultimate nourishment and moisture retention.
Are there products I should avoid while using the Resurfacing Flash Peel?
Avoid exfoliating formulas, like the Resurfacing Compound, and cleansers on days when you're using the Resurfacing Flash Peel.
What are some application tips for using the Resurfacing Flash Peel?
- A patch test is recommended, especially if you have sensitive skin.
- It’s normal to feel a mild tingle upon application—that means it’s working!
- Avoid exfoliating formulas and cleansers when using the Resurfacing Flash Peel.
- Always wear SPF, like the Multimodal Defender Balm, after usage.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What’s the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
Is the size of the bottle indicative of the volume inside?
Each bottle contains two chambers: a protective outer chamber and an inner airless pump system. Airless pump systems are superior because they help maintain product purity, prevent oxidation, increase longevity, and ensure that nearly all product is dispensed from the bottle. The volume of the product is as accurately stated on the packaging. All products meet regulatory requirements.
Is the formula meant to be rinsed off?
No. It’s designed as an overnight treatment that you leave on until you wake up in the morning, and then just go about your normal skincare routine.
Can I wear makeup over The BARRIER?
For best results. use The BARRIER at night and don’t add anything, including face makeup, on top of it.
Is the formula vegan?
It contains marine ingredients upcycled from fish farms. While it’s not vegan, no animals are harmed in formulating The BARRIER—and none ever will be.
Is the size of the bottle indicative of the volume inside?
Each bottle contains two chambers: a protective outer chamber and an inner airless pump system. Airless pump systems are superior because they help maintain product purity, prevent oxidation, increase longevity, and ensure that nearly all product is dispensed from the bottle. The volume of the product is as accurately stated on the packaging. All products meet regulatory requirements.
When should I use the Multimodal Defender? Should I use it in the morning or night?
The Multimodal Defender is designed to be used in the morning as a protective SPF product and at night as a facial treatment. For accelerated skin improvement, use it twice a day, in the morning and night. For full sun protection, re-apply every two hours. If you are prone to oily skin, use it strictly in the morning, unaccompanied by a moisturizer.
How does using the Multimodal Defender with the Resurfacing Compound bring added benefit?
The Multimodal Defender Broad Spectrum SPF 30 has been clinically shown to diminish the appearance of unresolved hyperpigmentation when used alone—and yield enhanced visible results when used with the Resurfacing Compound. While the Resurfacing Compound helps remove dull, dead skin and reduce the appearance of pores at the surface, the Multimodal Defender Broad Spectrum SPF 30 aids in preventing adverse melanin expression in the lower levels of the skin, before discoloration manifests. The use of these two heroes together for a full skin cycle yields optimal anti-aging and anti-hyperpigmentation results.
Can you tell me about the texture of the Multimodal Defender?
The consistency of the Multimodal Defender is naturally rich and buttery—so buttery, in fact, that it comes with a spoon for optimal application. Thanks to its targeted blend of ingredients, it’s designed to have a thick, almost solid texture as it comes out of the jar. Once massaged, it transforms, heating to your body temperature and melting into a creamy, non-migrating balm. It then releases a potentially cooling effect, as it's fully absorbed into the skin and blended into your complexion. This unique texture accounts for how it appears in the jar, which is completely normal. It also makes it ideal for both allover and spot treatment (be more generous for day and opt for a thinner coat to treat dark spots), so you can easily measure exactly how much you’re applying.
Can I use the product while pregnant or nursing?
All U Beauty products are EU compliant, fragrance-free, and have been dermatologically tested to be suitable for all skin types. You can use the Multimodal Defender while pregnant or nursing.
Can I use this product with other skincare?
Yes. The Multimodal Defender is designed to be used in conjunction with the Resurfacing Compound, and can be used atop The SUPER Hydrator.
Is it normal to see a white or blue-ish residue at first?
Yes, you might notice a tint prior to fully rubbing it in. Make sure the product is fully massaged: Upon application, the formula warms to skin temperature and within a few seconds it absorbs, leaving a soft, illuminated radiance.
Are your products safe to use around the eyes?
Yes, our products are safe to use around the eyes. However, we advise avoiding getting product directly into the eyes.
How long will the product last me?
It should last six weeks, if used as directed.
Are your products tested on animals?
No. We have conducted rigorous clinical testing; however, we never test on animals.
What is the shelf life of the product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
How long does it take to see the other, more dramatic benefits?
After four weeks, long-lasting results are visibly realized: Plumping effects and volume are delivered where needed for natural-looking lip enhancement.
How often should I apply The PLASMA?
You can use The PLASMA as frequently as you like, but we recommend two times a day to help guarantee results in four weeks.
How long will one tube last me?
It depends how often you apply, and reapply! It will last you six weeks when applied twice a day.
How do I use the dual applicator?
First, a smooth-glide, stainless steel removable tip dispenses a comfortable, even layer onto lips. Then the precision-tip applicator offers targeted use for vertical lines around the mouth.

For use with the metal tip, do not twist. Simply pull the cap forward to remove. To remove the metal tip, twist the cap and applicator simultaneously. Replace metal tip and cap to store.
Can I use The RETURN more than once a day?
Yes! While you only need to apply it once a day, as part of your nighttime routine, to see results, you can apply it as frequently as you want, especially for a visibly illuminating boost or even as a primer under eye makeup.
How long will it take to see full results?
Third party clinical tests show that after 30 days of consistent daily use, most see transformative results: Skin's own natural collagen is optimized, lines are visibly smoothed away, texture is visibly evened, and discoloration is visibly corrected.
How much should I use with each application?
Just less than a pea-sized amount around each eye is necessary. Apply with a gentle tapping motion (without rubbing or overly blending) to ensure complete absorption.
How long will the product last me?
It should last 4-6 weeks, depending how frequently you use it.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What’s the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
Is the size of the bottle indicative of the volume inside?
Each bottle contains two chambers: a protective outer chamber and an inner airless pump system. Airless pump systems are superior because they help maintain product purity, prevent oxidation, increase longevity, and ensure that nearly all product is dispensed from the bottle. The volume of the product is as accurately stated on the packaging. All products meet regulatory requirements.
What is unique about the skin of the arms?
Just as the under-eye area is unique from the rest of the face, the arms are unique from other areas of the body. Arm skin has very few sebaceous glands. This means it’s highly susceptible to dehydration. And because of its relatively low oil content, arm skin has a tendency to develop a loose or crepey appearance—regardless of one’s age or size. Furthermore, the arms’ delicate composition makes it one of the first areas of the body to show signs of aging.
Who is The SCULPT for?
Everyone who wants to improve the texture of skin on areas of their body! The SCULPT is expressly designed to tighten the look of crepey, loose skin around your arms, but it may also be used to improve the appearance of loose or crepe-y skin on your neck, hands, décolletage–anywhere you’d like to experience firmer-looking skin.
What exactly does The SCULPT do?
Powered by dual SIREN Technology—including the SCULPT-SIREN—The SCULPT helps to reduce the look of fluid accumulation and optimizes collagen synthesis. In our clinical trials, those who combined The SCULPT with daily exercise realized over double the results in visible toning versus groups who only exercised or used the product alone. The result: Skin gets cued to look “tightened up” and build upon itself each time you use it. Overall, skin is less subject to the effects of gravity and more resilient in its ability to address the visible signs of damage, loose skin, and crepiness.
How to use The SCULPT?
The SCULPT may be used in the morning, evening, and especially when you plan to go sleeveless. Once applied, let dry and apply your favorite moisturizer on top. If you’ll be out in direct sunlight, we recommend adding sunscreen. Use any excess SCULPT left on your hands on your neck, décolletage, and the back of your hands.
How long will the product last me?
It will last you 30 to 60 days, depending on where and how often you use it (whether once or twice a day).
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What is the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
Is the size of the bottle indicative of the volume inside?
Each bottle contains two chambers: a protective outer chamber and an inner airless pump system. Airless pump systems are superior because they help maintain product purity, prevent oxidation, increase longevity, and ensure that nearly all product is dispensed from the bottle. The volume of the product is as accurately stated on the packaging. All products meet regulatory requirements.
May I use The SCULPT Arm Compound and SCULPT Neck + Décolleté Concentrate together?
Yes! Like all our products, these are designed to work best together. Apply The SCULPT Neck + Décolleté Concentrate to skin on the neck, massaging gently in an upward motion from the décolleté all the way up to the jawline. Next, apply The SCULPT Arm Compound to your arms and even tops of hands.
How quickly will I start to see results?
After one application, expect an instant sensorial hold, visible blurring of fine lines and wrinkles, deep hydration, and improved softness. With continued use, skin looks firmer and lifted, with noticeable contouring revealing a beautifully sculpted look.
May I layer it over the Resurfacing Body Compound?
Yes! For best results, allow the Resurfacing Body Compound time to absorb before applying The SCULPT Neck + Décolleté Compound as the second layer in your body routine.
Should it be used with The SUPER Body Hydrator
Yes, as all our products work synergistically. Apply The SCULPT Neck and Décolleté first, letting it dry completely (as well as The SCULPT Arm Compound, if you use that too). Then top with The SUPER Body Hydrator as the final step in your body routine.
How often should I apply The SCULPT Neck + Décolleté Concentrate?
We recommend applying it as part of your daily morning and night routine for best results, in tandem with The SCULPT Arm Compound, before the Resurfacing Body Compound, and before The SUPER Body Hydrator.
How long will a bottle last me?
It depends on your use, but approximately six-to-eight weeks if used twice daily.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What’s the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
Is the size of the bottle indicative of the volume inside?
Each bottle contains two chambers: a protective outer chamber and an inner airless pump system. Airless pump systems are superior because they help maintain product purity, prevent oxidation, increase longevity, and ensure that nearly all product is dispensed from the bottle. The volume of the product is as accurately stated on the packaging. All products meet regulatory requirements.
How soon will I see results?
The SUPER Body delivers instant gratification and long-term benefits. You’ll see deep hydration, smoothness, softness and a next-level glow immediately upon application. With continued use, maximum visible results, including a reduction in fine lines and textural unevenness, in 3-4 weeks.
How should I apply it?
The SUPER Body absorbs in record speed for hydration without a greasy after-feel. Our Hyaluronic Acid-rich formula means it can be applied to damp and dry skin alike. If you’re doing a full routine (our products work best when used together), apply The SCULPT Arm Compound before The SUPER Body.
How do I use this product in conjunction with The SCULPT Arm Compound?
Apply The SCULPT first to dry skin. Once dry, apply The SUPER Body to seal in the Compound and hydrate all day long.
What are the best areas to apply it?
All over! Legs, torso, arms, bum, back, feet, and so on. Just avoid direct contact with eyes or broken skin.
How long will a bottle last me?
It depends on how frequently and where you apply it, but a bottle will last you 4-6 weeks on average.
Does it contain retinol?
No, unlike The SCULPT Arm Compound, The SUPER Body does not contain retinol.
Is it safe to use with eczema?
The SUPER Body has been safety tested to ensure safe use for all skin types including dry, sensitive skin and reduced irritancy potential. Of course if you have a unique skin concern, please consult your doctor before use as they know your skin best.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What’s the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
Is the size of the bottle indicative of the volume inside?
Each bottle contains two chambers: a protective outer chamber and an inner airless pump system. Airless pump systems are superior because they help maintain product purity, prevent oxidation, increase longevity, and ensure that nearly all product is dispensed from the bottle. The volume of the product is as accurately stated on the packaging. All products meet regulatory requirements.
What really makes The SUPER Hydrator so super?
The SUPER Hydrator features U Beauty’s original patent-pending SIREN Capsule Technology in addition to the HYDRA-SIREN Capsule. The HYDRA-SIREN is loaded with long-chain hyaluronic acid and antioxidants. Via this innovative delivery technology, moisture is able to penetrate more deeply into the skin than ever before.
Does The SUPER contain any other active ingredients?
Yes! The SUPER is also formulated with U Beauty’s signature SIREN Capsule, which contains stabilized Vitamin C + E, peptides, antioxidants, and AHAs.
What else should I know about the formula?
Two things! One, it contains a combination of five unique hyaluronic acid chains to hydrate at different layers of the skin and replenish moisture from the inside-out. And two, The SUPER’s nourishing base contains purified oat extract, shea butter, avocado oil, grapeseed oil, squalane, and organic argan oil.
Does The SUPER contain retinol?
No. The SIREN Capsules in The SUPER exclude any form of retinol. But not to worry: your skin gets all the retinol it needs via the SIREN Capsules in the Resurfacing Compound!
How long will the product last me?
The 15 ml size should last two weeks and the 50 ml should last six weeks, when used as directed.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What is the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
Is the size of the bottle indicative of the volume inside?
Each bottle contains two chambers: a protective outer chamber and an inner airless pump system. Airless pump systems are superior because they help maintain product purity, prevent oxidation, increase longevity, and ensure that nearly all product is dispensed from the bottle. The volume of the product is as accurately stated on the packaging. All products meet regulatory requirements.
How is The SUPER Tinted different from an ordinary tinted moisturizer?
The SUPER Tinted is enhanced skincare, not makeup. It keeps working to improve skin's appearance, nourishing the moisture barrier with superior levels of hydration, even after you take it off. Think: skin that looks bouncier and more radiant.
Does The SUPER Tinted replace The SUPER Hydrator?
It doesn't replace The SUPER Hydrator. But it is a lightweight, pigmented version. If you want a double dose of moisture, you can layer both SUPERS. If you simply want light, dewy coverage with sustained hydration throughout the day (or night), all you need is The SUPER Tinted.
When should I use The SUPER Tinted Hydrator and when should I use The SUPER Hydrator?
It's really up to you—The SUPER Tinted and The SUPER original have the same base, so they layer well. If your skin needs more hydration, feel free to use both. Otherwise, The SUPER Tinted adds moisture to skin while enhancing and evening tone. And of course: Use the original SUPER before bed or when you don't want any color on your face. Apply both after the Resurfacing Compound.
Can I layer The SUPER Tinted with other face makeup?
Yes. You can layer it with as many of your other makeup products, like concealer, as you like. The SUPER Tinted Hydrator has a sheer, dewy finish that allows your natural skin to shine through. Though the SUPER Hydrator Tinted is a buildable formula, it wears much more lightly than a traditional full-coverage foundation.
Can one shade work on different skin tones?
Yes. The SUPER Tinted Hydrator is a skincare-first tinted moisturizer. It's sheer, adaptable, and buildable, designed to enhance your natural skin tone and reveal glowy radiance. Unlike full-coverage foundations, each shade flexibly fits a spectrum of 2-3 skin tones, and your natural skin tone will actually influence the final result.

Most can wear more than one shade successfully for this reason, too. When you receive it, test it on your face, apply a thin layer, and allow the formula to absorb and dry down for about 30 seconds. The color will adapt as it dries down. If you prefer more coverage, add a second layer atop the first.
Can I sleep with The SUPER Tinted on?
We recommend removing it before bed, with The MANTLE Skin Conditioning Wash, as it does contain mineral pigments.
How long will one bottle last me?
Approximately four weeks if used daily.
Are your products tested on animals?
No. We conduct rigorous clinical testing on humans—but never on animals.
What’s the shelf life of your product?
Opened product will remain effective for 12 months. Unopened product will remain effective for three years.
What forms of payment do you accept?
We accept Visa, Master Card, American Express, Discover, PayPal, and Apple Pay.
In which currency are your prices when ordering from Canada?
Both USA and Canada orders are processed from the same website. All of our prices are in USD, even if you order from Canada.
Can I cancel or change my order?
You may be able to cancel or change your order for a brief period after you’ve completed your purchase. Simply email us at info@ubeauty.com during our normal business hours: Monday–Friday, 9am–5pm EST (with the exception of holidays). Otherwise, we can always help you return any item.
Is your website secure?
To help ensure that your shopping experience is secure, we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.
Where do you ship?
We ship to the U.S. (including Alaska, Hawaii and Puerto Rico) and Canada.
How long will it take to get my order?
Orders are processed Monday through Friday. Orders with standard shipping for the US should arrive within 5–7 days of ordering. For standard shipping to Canada, please allow 3–7 days for orders to arrive. All orders placed after 12pm EST will be processed for shipment the following business day. If in Canada, your order will be processed within 1-2 business days.

What shipping carriers do you use?
We ship USPS Priority Mail for our standard U.S. shipping and Purolator for Canada. If you desire faster delivery for the US, you can select expedited shipping via UPS (for an additional charge) during checkout.
How do I create an account?
Enter your information on our Register Account page. A verification email will be sent to the address you provided.
How do I update my address?
Log into your account and look for the Edit Addresses link. From there you add, edit or delete addresses from your account.
How do I unsubscribe from your mailing list?
You may “opt out” or unsubscribe from our newsletters and non-transactional related emails and disclosures to third parties for promotional purposes by following the unsubscribe instructions in any email you receive from us or by sending an email to info@ubeauty.com.
Any questions?
You can contact us through our contact page! We will be happy to assist you.
What is Onward VIP Protection+?
We’ve partnered with Onward to provide our customers with carbon-neutral shipping protection and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 60 days after your purchase to trial your U Beauty products. If you’re dissatisfied with your U Beauty products, Onward will work with us to make it right or refund your purchase. If you choose to waive Onward shipping protection and your package is damaged or lost in transit, you can reach out to us for help. We will do our best to assist, although we cannot guarantee that we’ll be able to recover your package once it is passed off to our shipping partner.
How does Onward work?
Onward is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.
How Do I File A Claim?
You can quickly file a claim through the email Onward sends you after you place your order, or you can file online by clicking here.
Who does Onward partner with to make shipments carbon neutral?
Onward has partnered with Cool Effect, a 501(c) non-profit climate change organization to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.
How Much Time Do I Have To File A Claim?
You’ll have 90 days from the order date to file a claim.
What happens if my replacement order through Onward also gets lost, stolen or damaged?
Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

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